The Customer Cancel/reschedule page
You can cancel and reschedule directly on the Cancel/reschedule page based on the cancellation and reschedule policies set by the meeting organizer. To cancel or reschedule, you simply click the Cancel/Reschedule link in the scheduling confirmation email or calendar event. This will take you to the same Booking or Master booking page where the Booking was previously made.
On the Cancel/reschedule page, you have the option to keep the original time, reschedule, or cancel a single booking, one or more sessions in a package, or booking requests (See Figure 1).
Figure 1: Customer Cancel/reschedule page in Desktop
Note: You can also cancel or reschedule a booking directly from your mobile phones and tablet device. The Customer Cancel/reschedule page is optimized for both mobile phones and tablets, providing an ideal user experience for every device type.
Cancel/reschedule a booking
Note: If you paid for the booking, the Customer Cancellation and Reschedule policy might stipulate that you will be charged a reschedule fee or receive a refund when rescheduling or cancelling the booking.
Cancel/reschedule sessions in a package
To cancel or reschedule, the Customer selects one or more sessions on the Cancel/reschedule page and then cancels or reschedules the selected sessions. Learn more about canceling sessions in a package by Customer and rescheduling sessions in a package by Customer
Note: If you paid for the booking, the Customer Cancellation and Reschedule policy might stipulate that you will be charged a reschedule fee or receive a refund when rescheduling or cancelling one or more sessions. The reschedule fee or refund amount is always relative to the number of sessions included in the Session package.
Cancel/reschedule a Booking request
Booking requests that are not yet scheduled are not subject to the Customer Cancellation and Reschedule policy set by the meeting organizer. You can cancel or reschedule a booking request any time before it is approved. To cancel or request new times, you simply clicks Cancel the booking request or Reschedule the booking request on the Cancel/reschedule page. Learn more about canceling a booking request by Customer and reschedule a booking request by Customer
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