The Customer Cancel/Reschedule page
Customers can cancel and reschedule directly on the Cancel/reschedule page based on the cancellation and reschedule policies set by the meeting organizer. To cancel or reschedule, the Customers simply click the Cancel/Reschedule link in the scheduling confirmation email or calendar event. This will take them to the same Booking or Master page where the Booking was previously made.
On the Cancel/reschedule page, the Customer has the option to keep the original time, reschedule, or cancel a single booking, one or more sessions in a package, or booking requests (See Figure 1).
Figure 1: Customer Cancel/reschedule page in Desktop view
Note: Customers can also cancel or reschedule a booking directly from a mobile phone and tablet device. The Customer Cancel/reschedule page is optimized for both mobile phones and tablets, providing an ideal user experience for every device type.
Cancel/reschedule a booking
Note: If the Customer paid for the booking, the Customer Cancellation and Reschedule policy might stipulate that she will be charged a reschedule fee or receive a refund when rescheduling or cancelling the booking.
Cancel/reschedule sessions in a package
To cancel or reschedule, the Customer selects one or more sessions on the Cancel/Reschedule page and then cancels or reschedules the selected sessions. Learn more about canceling sessions in a package by Customer and rescheduling sessions in a package by Customer
Note: If the Customer paid for the booking, the Customer Cancellation and Reschedule policy might stipulate that she will be charged a reschedule fee or receive a refund when rescheduling or cancelling one or more sessions. The reschedule fee or refund amount is always relative to the number of sessions included in the Session package.
Cancel/reschedule a Booking request
Booking requests that are not yet scheduled are not subject to the Customer Cancellation and Reschedule policy set by the meeting organizer. The Customer can cancel or reschedule a booking request any time before it is approved. To cancel or request new times, the Customer simply clicks Cancel the booking request or Reschedule the booking request on the Cancel/Reschedule page. Learn more about canceling a booking request by Customer and resubmitting a booking request by Customer
Learn more about cancelling and rescheduling:
- Introduction to canceling and rescheduling
- Customer Cancel/reschedule policy
- Rescheduling a booking
- Rescheduling sessions in a package
- Resubmitting a booking request
- Cancelling a booking
- Cancelling sessions in a package
- Cancelling a booking request
- Cancel or reschedule in Google Calendar
- Cancel or reschedule in Outlook Calendar
- Cancel/request reschedule by User without Event types
- Cancel/request reschedule by User with Event types
- Cancelling a booking request and requesting new times by Owner
- Effects of cancellation
- Effects of rescheduling
- The Cancel/reschedule policy section
- The Payment and Cancel/reschedule policy section
- Cancel/reschedule policy when a price is not displayed
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