How do I change my sign-in ID?

Changing the sign-in ID is only possible in regular ScheduleOnce accounts. If you are using ScheduleOnce for G Suite, your sign-in ID is your G Suite ID and as such, it cannot be changed by ScheduleOnce.

Scenario 1: I want to change the sign-in ID for myself

A) Your account was created after August 16, 2014
The sign-in ID can be changed. If you want to have your account under a different sign-in ID, edit your sign-in ID by clicking on the Account and Profile icon in the top right corner and selecting My Profile. You can edit the email address in the Personal details section. You will be required to provide your password before changing your sign-in ID. Once your changes are saved, you can sign out and sign in again with your new sign-in ID.

โ€‹B) Your account was created before August 16, 2014
The sign-in ID cannot be changed from within the system. This also applies to all Users added to the account, even if they were added after the above date. Instead, Users can change the email address to which they receive all communication from ScheduleOnce by changing the Receiving email address. To change the Receiving email address, click on the Account and Profile icon in the top right corner and click on My Profile. In the Notifications section, change the email address for receiving communication. The User will still need to sign in with the email address that he used to sign up, but all email communication from ScheduleOnce will be delivered to the new email address he provided. 

If you must change your sign-in ID rather than just the Receiving email, you can do this by clicking on Users in the Account and Profile icon. You can add yourself as a new Administrator User, and transfer all relevant Booking page ownership to the new User. Then, sign up with the preferred sign-in ID and delete the old User. 

Please note: You must have an additional User license available for this option to work, which can be purchased by going to Account -> Products. Only Administrators can manage Users. Learn more about adding and removing Users

Scenario 2: I want to change the sign-in ID for one of my Users

If you are a ScheduleOnce Administrator and want to change the sign-in ID for one of your Users, you can temporarily make yourself the owner of their Booking pages and delete the User. Then, recreate the User with the new ID and reassign ownership of the Booking pages to the new User.

Scenario 3: I want to change my sign-in method

If you want to change your sign-in method (for example, you sign in with your G Suite ID and want to sign in with a ScheduleOnce ID using email and password), you can add yourself as a new Administrator User, and transfer all relevant Booking page ownership to the new User. Then, sign up with the preferred sign-in ID method and delete the old User.

Please note: You must have an additional User license available for this option to work, which can be purchased by going to Account -> Products. Only Administrators can manage Users. Learn more about adding and removing Users

Rate this article