Why does my Booking page say I’m available when I’m busy?

If busy time is not blocking your availability or if you received a double booking, you can check the following settings:

When using ScheduleOnce with a connected calendar

  • In Setup -> relevant Booking page -> Associated calendars - Make sure that you are retrieving busy time from this calendar. Learn more about the Associated Calendars section.

  • In Setup -> relevant Booking page -> Scheduling options -> One-on-one or Group sessions  - Make sure that you haven't enabled Group sessions with multiple or unlimited bookings per slot. You can set the option to One-on-one session or to Group sessions with the number of bookings per slot that you want to accept. If you are using Event types, the Scheduling options section is on the Event type. Please review the One-on-one or Group sessions setting in all Event types.

  • Make sure you did not approve two bookings in the same time slot - Only applies to Users working in Booking with approval mode.

  • In your connected calendar - Open the event that is not blocking your availability and check that the status of the event is set to "Busy" and not to "Available" or "Free". Only events with a status of "Busy" block your availability. Learn more about when Calendar events are treated as busy time in ScheduleOnce

When using ScheduleOnce without a connected calendar

  • In Setup -> relevant Booking page -> Scheduling options -> One-on-one or Group sessions - Make sure that you haven't enabled Group sessions with multiple or unlimited bookings per slot. You can set the option to One-on-one session or to Group sessions with the number of bookings per slot that you want to accept. If you are using Event types, the Scheduling options section is on the Event type. Please review the One-on-one or Group sessions setting in all Event types.

  • Make sure you did not approve two bookings in the same time slot - Only applies to Users working in Booking with approval mode.

If you have checked all the above and busy time is still not blocking your availability or you are still receiving double bookings, please contact us.

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