Troubleshooting - My events are not showing in the expected time zone
If busy times appear in wrong hours on ScheduleOnce or in your Outlook Calendar, there may be a time zone difference between your Outlook's time zone and the time zone on your Booking page. To change the time zone:
- In ScheduleOnce: Go to Setup -> relevant Booking page. In the Overview section, select the new time zone and save.
- In your Outlook client: To change the time zone in Outlook, click on File -> Options -> Calendar settings. In the time zone area, select the new time zone and save. Note: The time zone of Outlook client is the same as your PC. Reload/refresh the ScheduleOnce page to reflect the change.
- In your web Outlook via the browser:
- Click settings icon.
- Click Mail.
- Click General.
- Click Region and time zone.
- Set your time zone.
If you have explored all these options and bookings are still appearing in your calendar at incorrect times, please contact us.
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