Billing notifications

As the ScheduleOnce administrator, you have complete control over which billing notifications are sent and who receives them.

By default, all ScheduleOnce Administrators receive all billing notifications. You can opt out from some or all notifications and you can also add additional email addresses to receive these notifications even if they are not ScheduleOnce Users. For example, you can add billing contacts from your finance department, allowing them to receive invoices directly and be notified when the card is about to expire.

In this article, you will learn about the different types of billing notifications and how to control which notification are sent and to whom.

Requirements:

You must be a ScheduleOnce Administrator in order to make changes to which billing notifications are sent and to whom.


Types of billing notifications:

ScheduleOnce provides billing notifications that cover key events throughout the billing lifecycle:

  • Advanced billing notice: Sent 7 days before a recurring subscription payment is due.
  • Payment & invoicing: Sent when a subscription payment has been completed successfully or when an invoice has been issued.

Note: if you are using our Payment integration, on the first day of every month you will receive a notification with the Payment integration transaction fees invoice that was issued. Learn more about the Payment integration transactions fee invoice

  • Payment failure notice: Sent when a recurring subscription payment cannot be processed.
  • Card expiration notice: Sent 21 days, 11 days and 1 day before the card used to pay for your ScheduleOnce subscription expires.

Changing the control of billing notifications

  1. Go to Account -> Billing -> Billing notifications.

    Figure 1: Billing notifications section under Billing tab
  2. You can opt out of any of the notifications the Administrator receives.

    To opt out, simply uncheck the specific notification. To opt in, simply check the specific notification.


    Figure 2: Opting out of billing notifications​

  3. You can add billing contacts who are not Administrators in the account.

    Click + Add billing contact. Enter the contact’s email address in the box that pops up and press Apply. ​


    Figure 3: Additional billing contact popup

  4. You can decide which notification the additional billing contact will get.

    Check or uncheck the specific notification.


    Figure 4: Billing notifications for additional contacts

  5. Click Save to save your settings.

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