A Customer is not receiving SMS notifications

If a Customers complains that they are not receiving SMS notifications from you, please check the following:

1) Check the SMS log data
  • ​Go to Account > Billing > SMS log data.
  • Check the status of the SMS. See Understanding SMS log data statuses for more information.
  • If the SMS shows a status of Delivered but the Customer claims they did not receive it, please skip to step 4.
Full article: ָA Customer is not receiving SMS notifications

 

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