A User is not receiving SMS notifications

This article helps both Users who have never received User notifications via SMS and also those who were receiving them but suddenly are not anymore.

1) Check the SMS log data.  
  • Go to Account -> Billing -> SMS log data.
  • Check the status of the SMS. See Understanding SMS delivery statuses for more information.
  • If the SMS shows a status of Delivered but the User did not receive it, please skip to step 4.
Full article: A User is not receiving SMS notifications

 

Rate this article