Customer action: Reschedule a single booking

Customers are always subject to the Reschedule policy and can reschedule a single booking.

  1. To reschedule, the Customer clicks the Cancel/Reschedule link in the scheduling confirmation email or calendar event (see Figure 1).


Figure 1: Booking confirmation email
 
  1. The cancel/reschedule page appears.
  2. ​On the Cancel/reschedule page, the Customer clicks the See available times button on the Reschedule tab (see Figure 2).

Note: When using Payment integration, you can charge Customers a reschedule fee when they reschedule a booking or one or more sessions in a package. This enables you to generate an additional revenue stream and reduces unnecessary rescheduling activity.




Figure 2: Reschedule tab
 
  1. The Customer selects a new date and time, and provides a reschedule reason if your Cancel/reschedule policy asks for it.

  2. The Booking form step is skipped since all the required information was already provided when making the booking.

  3. Upon rescheduling, the Customer will receive a reschedule email notification, along with the meeting organizer and any additional stakeholdersLearn more about the effect of rescheduling



Learn more about cancelling and rescheduling:

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