Customer action: Reschedule sessions in a package

Customers are always subject to the Reschedule policy and can reschedule sessions in a package.

  1. To reschedule, the Customer clicks the Cancel/Reschedule link in the scheduling confirmation email or calendar event. (See Figure 1)

Figure 1: Booking confirmation email

  1. The cancel/reschedule page appears. 
  2. On the Cancel/reschedule page, the Customer can review the Session package on the Keep tab or click the Reschedule tab to reschedule one or more sessions. (See Figure 2)

    Note: When using Payment integration, you can charge Customers a reschedule fee when they reschedule one or more sessions in a package. This enables you to generate an additional revenue stream and reduces unnecessary rescheduling activity. Note that the Reschedule fee amount is always relative to the number of sessions included in the Session package.

Figure 2: Reschedule tab

  1. On the Booking form step, all information from the original booking is already prepopulated. Learn more about prepopulated Booking form
  2. Upon rescheduling, the customer will receive a reschedule email notification with the list of rescheduled sessions , along with the meeting organizer and any additional stakeholdersLearn more about the effect of rescheduling

Learn more about cancelling and rescheduling:


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