Rescheduling sessions in a package

When you reschedule one or more sessions within a package, you are always subject to the Reschedule policy set by the meeting organizer.

To reschedule one or more sessions:

  1. Click the Cancel/Reschedule link in the scheduling confirmation email or calendar event.
    The Cancel/reschedule page opens.
  2. Click the Reschedule tab on the Cancel/Reschedule page (See Figure 1).
    Select the sessions you wish to reschedule.
  3. Click the Reschedule selected sessions button, and proceed through the rescheduling process.
  4. On the Booking form step, all information from the original booking is already pre-populated.
  5. If required, enter a reason for rescheduling.

    Note: If you paid for the Session package, the Customer Reschedule policy might stipulate that you will need to pay a Reschedule fee when rescheduling one or more sessions. The Reschedule fee amount is always relative to the number of sessions included in the Session package.

  6. The Reschedule confirmation page appears and displays the list of rescheduled sessions.
  7. Upon submission, you will receive a notification email with the list of rescheduled sessions and the meeting organizer is notified.

You’re done. No further action is required.


Figure 1: Rescheduling sessions in a package

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