Customer action: Resubmit a booking request

Customers can resubmit a booking request as many times as they like. Booking requests are not subject to the Reschedule policy set by the meeting organizer. The Reschedule policy applies only to scheduled or rescheduled bookings.

  1. To resubmit a booking request, the Customer clicks the Cancel/Reschedule link in the scheduling confirmation email or calendar event.

Figure 1: Booking request confirmation email
  1. The cancel/reschedule page appears. 
  2. On the Cancel/reschedule page, the Customer can review his booking request on the Keep tab or click the Reschedule tab to reschedule the booking. (See Figure 2)

    Figure 2: Reschedule tab

  3. On the Booking form step, all information from the original booking is already prepopulated. Learn more about prepopulated Booking form
  4. Upon rescheduling, the customer will receive a reschedule email notification, along with the meeting organizer and any additional stakeholdersLearn more about the effect of rescheduling

Learn more about cancelling and rescheduling:


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