Cancel/request reschedule by User with Services

When a Booking status is Scheduled, Rescheduled, No-show, or Completed, the User can request reschedule or cancel a booking directly from the activity in the Home page activity stream.

Note: You can also request reschedule or cancel a booking from the mobile admin interface by clicking the Cancel/request reschedule button in the activity. The interface is optimized for both mobile phones and tablets, providing an ideal user experience for every device type.

In this article, you will learn how to cancel or request reschedule directly from the activity in the Home page activity stream.

Requirement

To cancel or request reschedule, you must be the Owner or the Editor of the activity.

Cancel/request reschedule with Services

To cancel or request reschedule of a booking with Services:

  1. Go to the activity in the Home page activity stream and locate the activity
  2. Click Cancel/request reschedule in the Booking details tab.
  3. From the Cancel/request reschedule wizard pop-up, simply select to cancel or request reschedule and click Next. (See Figure 1)


    Figure 1: Cancel/request reschedule wizard using Services- Selection step

  4. Cancel the booking and request reschedule for the same service: Provide a reschedule reason, review your input, and click the Request reschedule button to complete the action. The original booking will be canceled and both the User and Customer will receive the Reschedule requested by User email notification. When rescheduling, the Customer will be able to reschedule only with the same service for your Booking page or Master booking page. Learn more about notification scenarios

    Note: When using Payment integration, the Reschedule policy might stipulate that the Customer needs to pay a Reschedule fee when rescheduling. This policy only affects rescheduling initiated by the Customer. When you request a reschedule for the same service, the Customer will not be asked to pay a Reschedule fee for rescheduling. The payment data will be reassigned from the canceled booking to the rescheduled booking in the home page activity stream > Payment details tab upon rescheduling.

  5. Cancel the booking and request reschedule for any service: Provide a reschedule reason, review your input, and click the Request reschedule button to complete the action. The original booking will be canceled and both the User and Customer will receive the Reschedule requested by User email notification. When rescheduling, the Customer will be able to reschedule with any Service for your Booking page or Master booking page. Learn more about notification scenarios

    Note: When using Payment integration and the User requests a reschedule for any service, the original booking is canceled and refunded. The Customer will be asked to pay the full Service price when rescheduling, as if it was a new Booking.

  6. Cancel the booking: Provide a cancellation reason, review your input, and click Cancel the Booking button to complete the action. Both the User and Customer will receive the Booking canceled by User email notification. Learn more about notification scenarios

    Note: When using Payment integration, refunds can be processed manually via ScheduleOnce. In this case, manual refunds can be processed directly from the Cancel/request reschedule wizard using Services- Refund step.

    Note: You can always decide to change your selection before you commit by clicking Back at any step of the Cancel/request reschedule wizard. To commit, you must click the Cancel the Booking or Request reschedule button in the last step of the wizard.

Learn more about cancelling and rescheduling through ScheduleOnce:

Rate this article