Testing Exchange connectivity

The Microsoft Remote Connectivity Analyzer is a useful tool for a several purposes:
  • ​Determine your EWS URL (if EWS is enabled).
  • Verify that your work email is managed on an Exchange server.
  • Verify Exchange connectivity.

To use this tool you will need:
  1. Your Outlook email address and password.
  2. Your Domain\UserName - Enter your email in this field if Domain\UserName are not used in your organization.
    • The domain - Can usually be found in the documentation explaining how to connect a mobile phone or email client to your work mail account.
    • Your user name - Is usually the internal ID with which you log into internal systems.

Open Microsoft Remote Connectivity Analyzer, and follow these steps:
  1. Select the third option under the first tab - Synchronization, Notification, Availability, and Automatic Replies and click Next.

     
  2. Fill out (all fields are required): Email, Password and Domain\UserName (with a backslash). Try your email address if you don't know your Domain\UserName.
  3. Check the "I understand..." checkbox.

     
  4. Complete the verification test and click Verify.
  5. Click Perform Test button at bottom right.

     
  6. Wait for the results and verify that the connectivity icon is green.
  7. Click Expand all text.

     
  8. Press Ctrl + F keys on your keyboard to open the browser's search box.
  9. Type ewsurl (one word, no spaces).
  10. Copy the EWS URL, located between the <EwsUrl> tags, without the tags.

     

Go back into your ScheduleOnce account and paste the EWS URL in the appropriate field in the connection box.

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