Making a booking FAQ

This FAQ is for anyone who books appointments via ScheduleOnce. The meeting organizer is utilizing our scheduling software to create meetings.

Note: For any inquiries about your specific appointment, you will need to contact the meeting organizer directly rather than ScheduleOnce. Because we are not active participants in their organization, but simply provide scheduling software, ScheduleOnce Support does not have any meeting details, the ability to reschedule on your behalf, or any authority regarding their organization.

Can I access this page from my smartphone or tablet?
Yes you can. The system will automatically recognize your device and present the relevant user interface.

What are the system requirements for using ScheduleOnce?
See the system requirements article.

I see a message that no times are currently available
This is because the meeting organizer has no availability or because the meeting organizer has disabled the page. Please contact the meeting organizer directly.

I've booked an appointment. How do I add the appointment to my calendar?
First, check your calendar. Chances are your calendar event is already there, added automatically with all the information you need. In case the calendar event was not added automatically, you can add it by clicking the calendar invite icons in the scheduling confirmation page or the scheduling confirmation email that you received.

How do I cancel or reschedule my appointment?
If you need to cancel or reschedule your appointment, you should click the Cancel/Reschedule link in the scheduling confirmation email or calendar event:

Once you click the link, you will be directed to the Cancel/Reschedule page.

I booked an appointment but no one called me
Please contact the person who gave you the scheduling link. ScheduleOnce cannot help with this matter.


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