Customer articles

Making a booking FAQ

This FAQ is for anyone who books appointments via ScheduleOnce. The meeting organizer is utilizing o...

The Customer Cancel/reschedule page

You can cancel and reschedule directly on the Cancel/reschedule page based on the cancellation and r...

Rescheduling a booking

When you reschedule a booking, you are always subject to the Reschedule policy set by the meeting or...

Cancelling a booking

When you cancel a booking, you are always subject to the Cancellation policy set by the meeting orga...

Rescheduling sessions in a package

When you reschedule one or more sessions within a package, you are always subject to the Reschedule ...

Cancelling sessions in a package

When you cancel one or more sessions within a package, you are always subject to the Cancellation po...

Resubmitting a booking request

You can resubmit a booking request as many times as you like. Booking requests are not subject to th...

Cancelling a booking request

You can cancel a booking request any time, Booking requests that have not been approved are not subj...