Location of the Booking form and the Customer notifications sections

You can change the location of the Booking form and redirect and the Customer notifications sections to be located within the Booking page or the Event type. This is customizeable in the Account settings by clicking Account -> Settings. This means that Booking forms and Customer notifications can either vary by Booking page or by Event type. This additional flexibility enables better modeling of advanced scheduling scenarios and provides a better scheduling experience for your Customers.

Booking forms allow you to collect more information from your Customers when they make a booking. The information collected will be available from the Activity stream, Calendar events, and in all email communication to you and your Customers. Note that the Automatic redirect feature is also located on the same section.

Customer notifications are automatic email notifications and SMS notifications sent to your Customers throughout the scheduling process. Customer notifications include scheduling confirmation, reminders, and follow-ups.


Option 1: Managing both sections on Event types
This solution is a great option for accounts that need to centralize the management of Customer notifications and Booking forms by Event types. This is the default location when Booking pages are associated with Event types (recommended). For example, a multi-user account with multiple members providing coaching services in various locations can standardize and localize the online booking experience by managing Customer notifications and Booking forms at the Event type level.


Option 2: Managing both sections on Booking pages
This solution is a great option for accounts with multiple Users who need to customize the online booking experience for each individual User. This is the default location when Booking pages are not associated with Event types. For example, external experts or consultants providing independent services can customize Customer notifications and Booking forms on their respective Booking pages. In this case, the Master page is used as a portal for independent experts or consultants.


Option 3: Managing the Booking form and redirect section on Booking pages and the Customer notifications section on Event types
In this case, you want to standardize Customer notifications at the Event type level and manage independently Booking forms on your Booking pages.


Option 4: Managing the Booking form and redirect section on Event types and the Customer notifications section on Booking pages
In this case, you want to standardize Booking forms at the Event type level and manage the Customer notifications independently on your Booking pages.

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