Customer notification scenarios

This table defines the Customer notification scenarios used in the Customer notification section of the Booking page. These scenarios are the booking events that can take place during the booking lifecycle. ScheduleOnce lets you choose which scenarios will trigger notifications and if the notifications are sent via email, SMS, or both.  
The Customer notifications section can be found by going to Setup -> Booking page -> Customer notifications

Note: If you have linked your Booking page to at least one Event type, the Customer notifications section will be on the Event type and not on the Booking page.

Notification Scenario Description 
Automatic Booking  
Booking made by Customer  Sent to the Customer when the Customer makes a booking. 
Booking with approval  
Booking request made by Customer  Sent to the Customer when the Customer submits a booking request.
Booking request approved by User  Sent to the Customer when a User approves a booking request.
Calendar event  
Calendar event  The Calendar event can include any booking details and can be added to the Owner’s and Customer’s calendars.
Reminders and follow-ups  
First Customer reminder Sent to the Customer at a pre-defined time prior to the meeting.
Second Customer reminder Sent to the Customer at a pre-defined time prior to the meeting.
Third Customer reminder Sent to the Customer at a pre-defined time prior to the meeting.
Follow-up message  Sent to the Customer at a pre-defined time after the meeting ends. 
Note: There is no prewritten text in the Default email or SMS template. The note you write for the Follow-up message will be the only text the customer will receive.
Booking cancellation  
Booking canceled by Customer  Sent to the Customer when the Customer cancels a booking.
Booking canceled by User  Sent to the Customer when a User cancels a booking.
Booking reschedule  
Booking rescheduled by Customer  Sent to the Customer when the Customer reschedules a booking.
Reschedule requested by User  Sent to the Customer when a User requests to reschedule a booking.
Booking request cancellation  
Booking request canceled by Customer  Sent to the Customer when the Customer cancels a booking request.
Booking request canceled by User  Sent to the Customer when a User cancels a booking request.
Booking request resubmission  
Booking request resubmitted by Customer  Sent to the Customer when the Customer resubmits a booking request.
Booking request resubmission requested by User  Sent to the Customer when a User requests a resubmission of the booking request.
Other notifications   
Manual refund issued by User  Sent to the Customer when the User issues a refund via ScheduleOnce.

Learn more about Customer notifications:

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