Event type: Payment and cancel/reschedule policy section

ScheduleOnce enables you to specify when a cancellation or a reschedule can be made by your Customers.

ScheduleOnce enables you to specify when a cancellation or a reschedule can be made by your Customers. The Cancellation and Reschedule policy only affects your Customers and is displayed on the Customer Cancel/reschedule page. Users are not subject to the Cancellation or Reschedule policy and can cancel or reschedule any time from the Home page Activity stream.

When using Payment integration, you can charge a reschedule fee or automatically process refunds, when Customers reschedule or cancel bookings. The policy settings will vary based on the payment option that you choose.



Payment collection options

  1. When you do not display a price: With this option you define the timeframe during which customers are permitted to cancel or reschedule a booking. You can also customize the policy description visible to Customers on the Cancel/reschedule page. Learn more about the Cancel/reschedule policy when not displaying a price

  2. Display a price but do not collect payment via ScheduleOnce: With this option you set the price for your Event type but collect payment and process refunds manually (not via ScheduleOnce). You can customize the policy description to include the refund amount your Customers will receive upon cancelling, or the reschedule fee they will be charged upon rescheduling. However, all payment transactions will be handled manually and not via ScheduleOnce. Learn more about displaying a price and not collecting payment via ScheduleOnce

  3. Display a price and collect payment via ScheduleOnce: With this option your ScheduleOnce account is connected to PayPal and payments are collected automatically when Customers schedule or reschedule a booking. Depending on your Refund settings, you can also enable the automatic processing of refunds via ScheduleOnce when Customers cancel a booking. This allows you to streamline your payment and refund processes and provide a seamless customer experience. Learn more about displaying a price and collecting payment via ScheduleOnce

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