Exchange Calendar connection FAQ

ScheduleOnce communicates with your Exchange Calendar in real time using an encrypted and completely secure EWS connection (Exchange Web Services). 

What does Exchange Calendar integration mean?
Exchange is a server that manages mailboxes, contacts, calendars and more. Exchange users never access Exchange directly, but rather through an email client, which can be an Outlook client on a PC or Mac, a mobile device, or web access via the browser (Outlook Web App, Office 365, etc.). ScheduleOnce integrates directly with Exchange for a seamless connection, while you keep using whichever calendar access method you are currently using.



Establishing a connection FAQ

How do I connect my Exchange Calendar?
  1. Sign into your ScheduleOnce account.
  2. Go to Setup -> Open left sidebar -> Integrations -> Calendar integration. If you are switching connections, you must first disconnect from your previous connection first.
  3. Click the Connect button under Exchange and provide your credentials.
I already have a calendar connected. How do I switch to another?
Your account can only be connected to one calendar at a time. If you wish to switch from one calendar to another, or from one connection method to another, you will need to disconnect the previous and then connect the new. Go to Setup -> Open left sidebar -> Integrations -> Calendar integration page, click “Disconnect” link, and then connect to another calendar or connection method. Learn more about disconnecting a calendar

I cannot connect - what should I do?
See our step by step connection guide or our troubleshooting guide.


Connection characteristics FAQ

How does ScheduleOnce connect with Exchange calendar?
ScheduleOnce communicates with the Exchange server using EWS (Exchange Web Service). Your credentials are encrypted and completely secure. Learn more

Which Exchange versions are supported? 
Most Exchange versions are supported: Office 365, Exchange Online (hosted) and On-premises Exchange (versions 2007, 2010, 2013 and 2016).

Can ScheduleOnce connect with shared calendars or resources (rooms)?
Your default calendar, sub-calendars (folders) and shared calendars are supported. Resource calendars are not supported yet (coming soon). Learn more

What happens if my password changes?
If your Exchange (Outlook) password is changed, you must reconnect with the new password to restore the connection. Learn more about resolving connection issues

What happens if there’s an issue with the connection?
During a connection failure, all your Booking pages cannot accept bookings. This measure is taken to prevent the possibility of double bookings. To enable bookings, you must either restore the connection by reconnecting, or disconnect your calendar by clicking the “Disconnect” link. Learn more about disconnecting a calendar
 


Working with the connection FAQ

Can I disable the Exchange calendar invite that is sent to my customers? 
You can disable the Exchange calendar invite email in Setup -> Booking pages -> Customer notifications (or Setup -> Event types -> Customer notifications if using Event types), and uncheck the box that sends the Exchange calendar invite email. 

I cannot see my scheduled meeting in Exchange.
In your Exchange calendar, make sure that the calendar in which your meeting was scheduled is selected. Find it in the calendar list in the left bar and click it to select it. You can also select the activity in the ScheduleOnce Activity stream and click it to see a direct link to the Exchange calendar event on the right hand pane.

There is a time offset between my calendar and ScheduleOnce.
This might be due to time zone differences between the account time zone in your Exchange account and the time zone on your Booking page. To change the time zone:
 
  • In ScheduleOnce: Go to the Time zone subsection in the Overview section on your Booking page, select the new time zone and save.
  • In Exchange: Go to the settings in your calendar (Outlook, browser or other email client) to update the time zone. Reload/refresh the ScheduleOnce page to reflect the change.
Can I set default Exchange Calendar reminders when events are created via ScheduleOnce?
Yes, you can configure default Exchange Calendar reminders in the connected Exchange Calendar. To do so, you simply select an option from the Default Exchange Calendar reminders drop-down list under Setup -> Left sidebar -> Integrations -> Calendar integration.

Can I update ScheduleOnce meetings in my connected Exchange Calendar?
If you need to cancel or reschedule, go to the ScheduleOnce activity stream on the home page of your account. Changes done in your calendar are only synced when the first reminder is due. Learn more about cancel and reschedule

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