Troubleshooting

Accessing your account

Note: If you are using a version of ScheduleOnce that was installed from the G Suite Marketplace, yo...

Why does my Booking page say I’m available when I’m busy?

If busy time is not blocking your availability or if you received a double booking, you can check th...

"No times are currently available" message

If your Booking page is displaying the message: "No times are currently available. Please contact th...

Troubleshooting Office 365 Calendar integration issues

This article describes potential issues with Office 365 integration and how these issues can be fixe...

Troubleshooting iCloud Calendar integration issues

This article describes potential issues with iCloud integration and how these issues can be fixed. ...

Troubleshooting Google Calendar integration issues

This article describes potential issues with Google integration and how these issues can be fixed. ...

A Customer is not receiving SMS notifications

If a Customers complains that they are not receiving SMS notifications from you, please check the fo...

A User is not receiving email notifications

This article helps both Users who have never received User email notifications and also those who we...

A User is not receiving SMS notifications

This article helps both Users who have never received User notifications via SMS and also those who ...

Troubleshooting Email from your domain

This article provides guidance for Users who have difficulty connecting to their domain mailbox and ...