Troubleshooting

Troubleshooting Salesforce connector issues

If Users connected to Salesforce cannot accept bookings, there could be a number of different causes...

Troubleshooting - The connector is not syncing as expected

If your ScheduleOnce bookings are not showing up in Outlook, you are seeing double bookings in Outlo...

The Outlook connector is not syncing and displays an alert

When experiencing connection issues between your Connector and ScheduleOnce, you might receive an al...

The Outlook sync is taking too long

In some environments, the connector's syncing can take longer than expected. The time the connector ...

The connector is affecting my Outlook performance

If you have noticed that Outlook runs slowly or crashes after installing the connector, please follo...

My Outlook security token is invalid

If your security token is invalid, please first ensure that you have copied it accurately from the I...

No Outlook calendars are showing in the Select calendars to sync step

The calendar selection step allows you to choose which calendars you’d like to sync with ScheduleOnc...

My Outlook events are not showing in the expected time zone

If busy times appear in wrong hours on ScheduleOnce or in your Outlook Calendar, there may be a time...

Generating an Outlook connector log file

If you encounter issues with the connector, ScheduleOnce may ask you to generate a log file that wil...

Outlook connector says the selected calendar is invalid

If you receive the message "One or more selected calendars is invalid" from the ScheduleOnce Outlook...