Introduction to ScheduleOnce support

We offer multiple channels of support to assist you in starting and maintaining your ScheduleOnce account.


  Instant answers

Our support center maintains 600+ articles and a video library, curated to introduce the features available to you and how to use them. If you have a question, there’s a high likelihood the answer is in our support center. 
 

   Ask us

We’re always eager to help with questions and point you in the right direction. Send us a message through our contact form or email support@scheduleonce.com directly. 

We cover email from 1 AM - 9 PM, US Eastern time, Monday - Friday, and periodically throughout the weekend.

On weekdays, email has a response time of up to 8 hours; often we respond much faster than this. On weekends and US holidays, you’ll receive a response within 24 hours.
 

  Call us

Professional and Enterprise accounts can take advantage of our phone support for help with troubleshooting technical issues. Call us at 650-206-5585 or toll-free (US only) at 800-505-5257. 

Our phone lines are open 20 hours a day, from 1 AM - 9 PM US Eastern Time, Monday - Friday. Our phone lines are not open on weekends and holidays. 
 

New trial? Make the most of it!

Just signed up for a free trial? We hope you enjoy this opportunity to test drive the full functionality of ScheduleOnce. Feel free to play around and get acquainted with no limits and no obligation.
 
During your trial, be sure to take advantage of our expert knowledge by joining our free onboarding webinars. These are open to all ScheduleOnce plans and are run daily to provide you with all the training you need to get the most out of the platform. All plans also come with a comprehensive getting started guide that includes 12 short videos that give you a full overview of the application and its capabilities.
 
ScheduleOnce also provides a free one-on-one onboarding session exclusively for Enterprise plans. In this session, you will have the opportunity to discuss your specific scheduling requirements with a Customer Success Manager who will provide you with a game plan to optimize ScheduleOnce for your organization.
 

Want step-by-step setup assistance?

If you're interested in having us take you through the process of setting up your account step-by-step, until you are completely configured and ready to start, or training your employees in using ScheduleOnce, we're happy to help. We offer setup assistance packages for step-by-step help and training, priced at $125/hour.

During the session(s), we will discuss your requirements, make suggestions for efficient implementation, and be right there with you as you set up your account, every step of the way. 
 

Do you have security and compliance questions?

ScheduleOnce has a comprehensive security program that meets internationally recognized standards. We're experienced in handling strict security and compliance requirements from corporate organizations and various industry sectors. You can find an overview of our security at the ScheduleOnce Trust Center or contact our security department for additional questions at trust@scheduleonce.com.

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